Cancellation and Refund Policy
At TSG Breeze, we understand that plans change. That’s why we offer a flexible cancellation and refund policy designed to give you peace of mind when shopping with us.
Order Cancellation
Before Dispatch:
You can cancel your order anytime before it is dispatched, and a full refund will be processed to your original payment method.
After Dispatch:
If your order has already been dispatched, it cannot be canceled. However, you can still opt for a return or exchange once it is delivered by referring to our Return & Exchange Policy.
Refund Process
We ensure a smooth refund process once a return or cancellation is approved:
- Prepaid Orders: The refund amount will be credited to your original payment method (credit/debit card, UPI, net banking, etc.) within 5–7 business days after we receive and inspect the returned product.
- Cash on Delivery (COD) Orders: A refund will be initiated to your bank account. You’ll need to provide your account details at the time of requesting the return.
Non-Refundable Conditions
- Products purchased under sale or promotional offers (especially women’s items) are not eligible for cancellation, return, or refund, unless damaged or defective.
- Items must be returned unused, unwashed, and in their original packaging to qualify for a refund.
Need Help with Cancellation or Refund?
For any assistance, feel free to contact our customer support team:
TSG Breeze
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📍 5 Kustia Road, Last Building, 2nd Floor, Kolkata, West Bengal, India, 700039
📧 Email: support@tsgbreeze.com
📞 Contact: +91 9073123333
We're here to ensure your experience with TSG Breeze is simple, transparent, and worry-free.